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Satisfaction Guarantee

Lifetime Sterling 100% Satisfaction Guarantee

Buy with confidence from Lifetime Sterling...

When you purchase sterling silver products from Lifetime Sterling, you are buying directly from the manufacturer.

Gorham®, International® Silver, Kirk Stieff®, Towle®, Tuttle® and Wallace® sterling silver products are manufactured by us in the United States. We take pride in presenting the finest in traditional American craftsmanship and quality. When you buy from us, you are assured of the largest selection of patterns and pieces, as well as receiving our guarantee of authenticity and quality.

100% Satisfaction Guarantee

No hassle return policy. If you don't like it or want it, we'll take it back, no questions asked!

If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund or replacement. Sale and clearance merchandise may be returned within thirty (30) days of purchase.

Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error. The only items excluded from this return policy are monogrammed pieces and used items, which are not returnable.

Price Guarantee

Buy with confidence, we will not be undersold!

Our web site prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price or a discount offer or coupon at any authorized dealer, we will do everything possible to meet that price. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "members price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a web site. This offer does not apply to items advertised below our cost. If you need to contact us for a "price match", please call our Customer Service department at 1-800-264-0758.

Lifetime Replacement Program

We guarantee our products for life!

All of the sterling silver flatware purchased from Lifetime Sterling is warranted to be free of original defects in materials and/or workmanship for the lifetime of the original retail purchase (or, if given as a gift, for the lifetime of the original recipient). During the warranty, we will repair or replace a defective item, at our option, without charge. For this warranty to be effective, you must complete the warranty registration certificate that came with your purchase or gift and mail it to us within one month from your purchase or receipt of the gift. This warranty does not cover any damage resulting from the improper use or any other cause not arising out of defects in materials or workmanship. Due to manufacturing considerations, it is possible that the shape of replacement knife blades may differ from the original.

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